At Jawa Jewelers your satisfaction is our top priority. If due to any reason, our customers are not satisfied with their purchase, we will gladly accept the returns or will do the exchanges under the following policies:
- You must return your purchase within 30 days
- The purchased item must be in acceptable and good condition
- The item must be returned with its original certification and receipts
- Customized orders cannot be returned (e.g any special orders like engraved items or rings made according to desired designs or stone settings etc)
- Cash will be refunded directly into the account of the purchaser after reviewing and confirmation of sales receipt
- For returning the item please mail the item to our address or you can simply call us and if the service is available in your area then our agent will collect the item and receipts directly from your doorstep
We mostly ship the item within 24 hours of placing order. It takes around 3-5 days to reach its destination. We also offer gift wrapping just in case our valued customers intend to send a gift to someone directly after purchasing it from our online store.