Shipping policy

Shipping Policy

We are proud of our elegant jewelry items at affordable prices and we want to make sure that it reaches you easily and in outstanding condition. The terms and conditions that form our shipping policy are as follows. If you have any further questions or concerns please contact us. Info@jawajewelers.com or 1-800-711-0328

All orders are processed in 2 to 3 days. Orders are not delivered or shipped on weekends or holidays. Shipments may be postponed by a few days on times where we face a high volume of orders. It is to inform you that the delivery time may get affected in such circumstances. 

We're trying our best to get orders out the door quickly so with your special order we'll do the best we can. In the rare occurrence of a significant delay during delivering your shipment, we will notify you via email or by phone. You are our concern and we will do all we can to get deliver your order to you.

Any orders placed on our website must proceed through both the bank verification process and the risk assessment department at www.jawajewelers.com before the order is approved. Your order will be sent instantly with the verification process, otherwise, your balance will be refunded to you within 24 to 48 hours and you will be contacted by phone or email.

Orders are handled as quickly as possible and we recommend you have a check and provide us with a right and full shipping address for this purpose. Pay attention to your shipping address and the right billing address.

All of our orders are sent with insured shipping and handling. We apologize if an order gets stranded on customs, sent back or even misplaced during the delivery process! The postal service is completely out of our control. Nonetheless, in situations such as this, we can give you a new package with quicker delivery and complete monitoring, if possible because the shipments are insured. Also, see our refund and return policies regarding delivery cases where these may be applicable.