10K Yellow Gold 2.0MM Singapore Necklace Spring Clasp 16 to 24 Inches
1- How do i place order on jawajewelers.com?
It is very easy and simple to place order on jawajewelers.com. You just need to select a product of your choice and click “add to cart”. The checkout process is very easy and you can checkout following the instructions. Your order will only be confirmed once you enter your credit card details and confirm it. Once the amount is deducted from your card, the order will be confirmed and you will receive it in next 3-5 days.
2- What shipping options are available on jawajewelers.com?
Currently we are taking online orders on our online store and ship them anywhere in the entire world. There are no specific limitations for any country as yet. To ensure that you receive your item please make sure to send us your appropriate mailing address and not the post office box address.
*Standard shipping charges may apply according to the shipment destination. However if any customer wants next day shipment then charges will be different accordingly.
3- Customized Orders:
Please keep a margin of 1-2 additional days if you have placed a customized order (e.g engraving or stone setting etc).
4- Is it possible to get my purchased item gift wrapped?
Yes of course, Jawa Jewelers gift wraps the items on demand and add a message or card to it if desired.
5- Does jawajewelers.com provide engraving option?
Yes, jawajewelers.com do provide engraving option. Engraving is offered both by hand and by laser. By hand engraving is expensive whereas laser engraving is comparatively cheaper. Appropriate charges may apply according to the measurements of engraving and techniques used. Please keep in mind that exchange and return policy does not apply on engraved (customized) orders. Such items once prepared and dispatched cannot be returned but only for polishing and maintenance.
6- How can i care for my jewellery?
All kinds of jewellery need professional cleaning, and jawajewelers.com is pleased to offer this service to its customers. Professional cleaning is mostly recommended once a year. So you can contact us any time and we will arrange to collect your precious jewellery from your doorstep if possible otherwise we will generate a shipping slip to you along which you will send us your jewellery for cleaning and maintenance.
7- Can i send my jewellery/watch to jawa jewelers for repairing?
Yes, we warmly offer our services to you in this regard. You can contact us for getting your jewellery and watches repaired and serviced. If possible, we will manage to pick up your stuff from your doorstep otherwise we will generate a shipping slip along which you will send us your parcel and get your items repaired and serviced.
8- How can i return or exchange my purchased item?
To return or exchange an item please send it on our address with its receipts or simply give us a call and if the service is available in your area then our agent will collect it from your doorstep along with its receipts and after verification and satisfaction your cash will be transferred into your account.
Jawa Jewelers is committed to respect the confidentiality and protection of your privacy. If you have any concerns or you think your privacy has been breached in any way then you can contact us via email or phone any time OR you can always login to your account and change your information.
It is to assure you that your information is only gathered and saved for personality identification and is only to be used at the time of purchasing and payment.
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How do we keep your personal information confidential?
We keep your personal information confidential by sending you a notification via email or text message every time an attempt is made to login to your account on our website. Other than this, security questions, pincodes and captchas are used to identify and prove your identity.
At Jawa Jewelers your satisfaction is our top priority. If due to any reason, our customers are not satisfied with their purchase, we will gladly accept the returns or will do the exchanges under the following policies:
- You must return your purchase within 30 days
- The purchased item must be in acceptable and good condition
- The item must be returned with its original certification and receipts
- Customized orders cannot be returned (e.g any special orders like engraved items or rings made according to desired designs or stone settings etc)
- Cash will be refunded directly into the account of the purchaser after reviewing and confirmation of sales receipt
- For returning the item please mail the item to our address or you can simply call us and if the service is available in your area then our agent will collect the item and receipts directly from your doorstep
We mostly ship the item within 24 hours of placing order. It takes around 3-5 days to reach its destination. We also offer gift wrapping just in case our valued customers intend to send a gift to someone directly after purchasing it from our online store.